Hosting Responsibly
Hosting offers rich experiences, but it comes with a commitment. We’ve put together these guidelines to help you host safely and responsibly.
Before listing your space, thoroughly research and comply with all local, state, and federal regulations. This includes zoning laws for commercial rentals, necessary business licenses or permits, and tax obligations (like sales tax or commercial activity tax). Also, review your building's lease agreement, HOA rules, or co-op policies to ensure subletting or short-term rentals are permitted.
Ensure your space is safe, secure, and impeccably clean for every guest. Maintain clear emergency exits, provide a well-stocked first-aid kit, and ensure all electrical systems are up to code. Regularly schedule professional cleaning and clearly communicate your cleaning standards and any safety features or procedures in your listing description.
Respect your building's community. Be clear with your guests about rules regarding noise levels, use of common areas (like lobbies and elevators), and operating hours. A positive relationship with your neighbors is key to long-term hosting success.
Review your existing business or property insurance to ensure you have adequate liability coverage for short-term rentals. Consider a separate commercial liability policy. Clearly communicate what is and isn't covered to your guests. DirectOffices' Host Guarantee does not replace the need for personal insurance.
Make your space welcoming to everyone. Accurately describe accessibility features in your listing, such as step-free entrances, accessible restrooms, and elevator access. Being detailed helps guests with disabilities determine if your space is right for them.
Set clear and accurate expectations. Your photos, description, and list of amenities should be a truthful representation of your space. Being upfront about your space's quirks or limitations builds trust and leads to better reviews.